4A (Expenses $ 178524469 including grants of $ 0) (Revenue $ 242823703)
MAPLE GROVE HOSPITAL IS A GENERAL, ACUTE CARE HOSPITAL PROVIDING EMERGENCY SERVICES, MATERNITY AND NEONATAL CARE, AND GENERAL MEDICAL-SURGICAL, OBSTETRICAL, AND PEDIATRIC SERVICES. MAPLE GROVE HOSPITAL'S MISSION IS EMPOWERING ITS CUSTOMERS TO ACHIEVE THEIR BEST HEALTH.IN ADDITION TO CHARITY AND UNCOMPENSATED CARE, MAPLE GROVE HOSPITAL ALSO PROVIDES NUMEROUS COMMUNITY BENEFITS (AT NO COST OR BELOW COST) IN FURTHERANCE OF ITS CHARITABLE PURPOSE INCLUDING HEALTH RELATED EDUCATIONAL PROGRAMS: SAFETY FAIRS, CAR SEAT CLINICS, MENTAL HEALTH AND FIRST AID CLASSES, AND ASTHMA EDUCATION IN ELEMENTARY SCHOOLS. MAPLE GROVE HOSPITAL PROVIDES MEDICAL CARE WITHOUT CHARGE OR AT REDUCED COSTS TO RESIDENTS OF ITS COMMUNITY PRIMARILY THROUGH (A) THE DIFFERENCE BETWEEN PUBLIC PROGRAM PAYMENTS (PRIMARILY MEDICARE AND MEDICAID) AND THE RELATED COSTS OF PROVIDING SUCH SERVICES, AND (B) SERVICES PROVIDED TO PATIENTS EXPRESSING A WILLINGNESS TO PAY BUT WHO ARE DETERMINED UNABLE TO PAY BECAUSE OF ECONOMIC FACTORS. IN ADDITION, MAPLE GROVE HOSPITAL CONTRIBUTES TO FUNDING MEDICAL CARE FOR THE UNINSURED THROUGH PAYMENT OF PATIENT SERVICES TAXES, WHICH INCLUDE THE MEDICAID SURCHARGE AND THE MINNESOTA CARE TAX ON CERTAIN NET REVENUE.

MAPLE GROVE HOSPITAL CORPORATION
PART V, SECTION B, LINE 5: ONE OF THE KEY OBJECTIVES IN CONDUCTING THE COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA) WAS TO IDENTIFY HEALTH ISSUES WHICH ARE MOST IMPORTANT TO OUR COMMUNITY MEMBERS AND ESTABLISH OR STRENGTHEN COMMUNITY RELATIONSHIPS TO HELP ADDRESS THESE HEALTH ISSUES. THIS WAS ACCOMPLISHED IN SEVERAL WAYS. A STEERING COMMITTEE COMPOSED OF COMMUNITY LEADERS, SOCIAL SERVICE PROVIDERS, HEALTH CARE PROVIDERS, SCHOOL DISTRICT EMPLOYEES, BUSINESS REPRESENTATIVES AND A PUBLIC HEALTH REPRESENTATIVE GUIDED THE ASSESSMENT PROCESS AND IDENTIFICATION OF HEALTH NEEDS. MAPLE GROVE HOSPITAL CONVENED 5 FOCUS GROUPS FROM TARGET POPULATIONS THROUGHOUT THE COMMUNITY. WE FURTHER INTERVIEWED KEY STAKEHOLDERS FROM LOCAL GOVERNMENT, LAW ENFORCEMENT, EDUCATION, RELIGIOUS AND COMMUNITY-BASED ORGANIZATIONS. LASTLY WE CONDUCTED AN ONLINE SURVEY FOR BUSINESS GROUPS, THE FAITH COMMUNITY AND COMMUNITY MEMBERS. THE ASSESSMENT WAS COMPLETED WORKING IN CONJUNCTION WITH FAIRVIEW AND MAPLE GROVE HOSPITAL.

MAPLE GROVE HOSPITAL CORPORATION
"PART V, SECTION B, LINE 11: MAPLE GROVE HOSPITAL CONDUCTED ITS MOST RECENT COMMUNITY HEALTH NEEDS ASSESSMENT IN 2019. THIS WAS OUR THIRD COMMUNITY HEALTH NEEDS ASSESSMENT WHICH WAS GUIDED - ONCE AGAIN - BY OUR COMMUNITY ENGAGEMENT ADVISORY TEAM (CEAT). CEAT IS COMPOSED OF COMMUNITY MEMBERS, MAPLE GROVE HOSPITAL AND NORTH MEMORIAL HEALTH TEAM MEMBERS AND LEADERS, AND PUBLIC HEALTH REPRESENTATIVES.TO IDENTIFY THE TOP COMMUNITY NEEDS PRIORITIES, WE LEVERAGED PRIMARY AND SECONDARY RESEARCH. - WE CONDUCTED FOUR FOCUS GROUPS (WITH CEAT MEMBERS, HEALTHCARE AND SOCIAL SERVICES PROFESSIONALS AND COMMUNITY MEMBERS). A TOTAL OF 58 PEOPLE WHO LIVE OR WORK IN THE CHNA AREA PARTICIPATED IN THE FOCUS GROUPS. WE ALSO CONDUCTED 11 KEY STAKEHOLDER INTERVIEWS WITH COMMUNITY LEADERS, LOCAL GOVERNMENT, LAW ENFORCEMENT, EDUCATION, COMMUNITY-BASED ORGANIZATIONS, BUSINESS OWNERS AND COMMUNITY MEMBERS WITHIN OUR SERVICE AREA.- WE COLLECTED AND ANALYZED DATA FROM MULTIPLE RESOURCES INCLUDING: DEMOGRAPHIC DATA THROUGH CLARITAS; QUANTITATIVE DATA FROM THE MINNESOTA HOSPITAL ASSOCIATION, MINNESOTA DEPARTMENT OF HEALTH, HENNEPIN COUNTY SHAPE 2018 AND THE COMMUNITY NEED INDEX; ATTRIBUTED PATIENT DATA; COMMUNITY ASSET MAPPING; AND A MINNESOTA STUDENTS SURVEY CONDUCTED BY THE MINNESOTA DEPARTMENT OF EDUCATION (2016). PRIORITIES IDENTIFIED IN THE ASSESSMENT AND FINALIZED BASED ON CEAT DISCUSSIONBELOW IS AN OVERVIEW OF THE PRIORITIZED HEALTH NEEDS IDENTIFIED IN THE ASSESSMENT AND DISCUSSED WITH CEAT. - MENTAL HEALTH/SUBSTANCE ABUSE- HEALTHY AGING- HELPING THE COMMUNITY ACCESS HEALTH CARE AND COMMUNITY RESOURCES- COMPREHENSIVE CARE- PREVENTION/EDUCATION: KNOWLEDGE ACROSS LIFESPAN- CULTURALLY RESPONSIVE SERVICES- HOUSING: SAFE, ACCESSIBLE, AFFORDABLE, AVAILABLE FOR HOMELESS- TRANSPORTATION: ESPECIALLY FOR MEDICAL CARETHE COMMUNITY ENGAGEMENT ADVISORY TEAM (CEAT) HAD AN EXTENSIVE DISCUSSION ABOUT THE FINDINGS BASED ON THE FOLLOWING PRIORITIZATION CRITERION:- HOW WIDESPREAD IS THE HEALTH NEED?- HOW SERIOUS OR IMPORTANT IS THIS HEALTH NEED FOR INDIVIDUALS AND/OR THE COMMUNITY?- WHAT IS THE POTENTIAL FOR MAPLE GROVE HOSPITAL AND COMMUNITY PARTNERS TO HAVE A POSITIVE IMPACT ON THIS HEALTH NEED WITHIN THREE TO FOUR YEARS?AFTER THE DISCUSSION OF THE HEALTH NEEDS, CEAT DECIDED TO TAKE A VERBAL VOTE AND CONTINUE WITH THE HEALTH PRIORITIES IDENTIFIED IN THE PREVIOUS ASSESSMENT, INCLUDING:- MENTAL HEALTH- SUBSTANCE ABUSE- HEALTHY AGINGNOTE: IN 2016, MENTAL HEALTH AND SUBSTANCE ABUSE WERE COMBINED AS ONE PRIORITY. IN 2019, WE AGREED TO SEPARATE THEM FOR MORE INDIVIDUAL FOCUS.MAPLE GROVE HOSPITAL DEVELOPED AN IMPLEMENTATION PLAN OUTLINING THE STRATEGIES WE WOULD IMPLEMENT TO ADDRESS THESE NEEDS OVER THE NEXT THREE YEARS. THE CONTENT IN THE FOLLOWING SECTIONS OUTLINES THE PRIORITIES, THE STRATEGIES WITHIN EACH PRIORITY AND WHAT WE ACCOMPLISHED IN 2021. PLEASE NOTE THAT IN 2021, WE WERE STILL EXPERIENCING THE COVID-19 PANDEMIC, SO IT PREVENTED US FROM DOING SOME OF THE THINGS THAT WERE INITIALLY OUTLINED IN OUR PLAN. WITH THAT IN MIND, WE NARROWED IN ON THE STRATEGIES THAT WERE MOST CRITICAL AND POSSIBLE TO ADDRESS IN A PANDEMIC. WE ALSO ADJUSTED SOME OF OUR OFFERINGS TO BE VIRTUAL CLASSES AND SUPPORT GROUPS INSTEAD OF THE TRADITIONAL IN-PERSON OPTIONS. THIS IS OUTLINED ACCORDINGLY BY PRIORITY.PRIORITY ONE: MENTAL HEALTHOUR GOAL IN ADDRESSING MENTAL HEALTH IS TO SUPPORT THE MENTAL HEALTH OF OUR COMMUNITY ALONG THE MENTAL HEALTH CONTINUUM. WE FIRST IDENTIFIED THIS PRIORITY IN THE 2016 COMMUNITY HEALTH NEEDS ASSESSMENT. WE CONTINUED STRATEGIES THAT WORKED WELL AND EXPLORED/ADDED NEW STRATEGIES. IT IS IMPORTANT TO NOTE THAT WE CONTINUED TO PIVOT IN 2021 TO ENSURE WE COULD ADDRESS THE MENTAL HEALTH NEEDS OF THE COMMUNITY AMIDST A PANDEMIC MODIFYING EXECUTION OF SOME STRATEGIES TO ACCOUNT FOR LIMITED RESOURCES, THE CONSTRAINTS OF THE PANDEMIC AND THE IMMEDIATE COMMUNITY NEEDS.OBJECTIVES:1. REDUCE THE STIGMA ASSOCIATED WITH MENTAL HEALTH CONDITIONS.2. INCREASE COMMUNITY EDUCATION AROUND MENTAL HEALTH AND HOW TO IDENTIFY, UNDERSTAND AND RESPOND TO SIGNS OF MENTAL ILLNESS AND SUBSTANCE DISORDERS AMONG COMMUNITY MEMBERS.3. INCREASE COMMUNITY EDUCATION ABOUT SUICIDE PREVENTION, WITH:- THE COMMUNITY- FIRST RESPONDERS4. SUPPORT COMMUNITY MEMBERS WHO ARE EXPERIENCING A HEALTH ISSUE BY OFFERING COMMUNITY SUPPORT GROUPS.5. REDUCE THE CYCLE OF VIOLENCE AMONG YOUTH WHO ENTER THE EMERGENCY ROOM.6. CONNECT PATIENTS WITH MENTAL ILLNESS TO COMMUNITY SOCIAL SERVICES.7. PROVIDE RESILIENCE SKILLS TO COMMUNITY MEMBERS.8. CONTINUE INVOLVEMENT WITH COMMUNITY ORGANIZATIONS THAT ARE ADDRESSING MENTAL HEALTH AND SOCIAL ISOLATION.STRATEGIES AND ACTIONS (BY OBJECTIVE):1. OBJECTIVE: REDUCE THE STIGMA ASSOCIATED WITH MENTAL HEALTH CONDITIONS.- STRATEGY 1.1: INCORPORATE THE (MAKE IT OKAY) MESSAGE INTO ANNUAL EMPLOYEE TRAINING.- ACTION: MAPLE GROVE HOSPITAL INCORPORATED THE (MAKE IT OKAY) MESSAGE INTO THE ANNUAL TEAM MEMBER TRAINING. (MAKE IT OKAY) IS DESIGNED TO REDUCE STIGMA SURROUNDING MENTAL HEALTH. THIS EDUCATION IS DESIGNED TO EMPOWER OUR TEAM MEMBERS TO FEEL COMFORTABLE ADDRESSING MENTAL HEALTH ISSUES WITH THEIR CUSTOMERS, FAMILY, FRIENDS, AND COMMUNITY MEMBERS. - STRATEGY 1.2: EXPLORE OFFERING (MAKE IT OKAY) PRESENTATIONS TO OUR TEAM AND COMMUNITY. - NOTE: BASED ON LIMITED RESOURCES AND THE CONTINUED CONSTRAINTS OF THE PANDEMIC, THIS WENT ON HOLD IN 2021 AND WAS NOT IMPLEMENTED; WE WILL BE REASSESSING FOR 2022.2. OBJECTIVE: INCREASE COMMUNITY EDUCATION ABOUT MENTAL HEALTH AND HOW TO IDENTIFY, UNDERSTAND AND RESPOND TO SIGNS OF MENTAL ILLNESS AND SUBSTANCE DISORDERS AMONG COMMUNITY MEMBERS- STRATEGY 2.1: OFFER EVIDENCE-BASED MENTAL HEALTH FIRST AID CLASSES TO THE COMMUNITY (INCLUDING YOUTH, ADULT, AND OLDER ADULT FIRST AID).- OVERVIEW: THE GOAL OF THESE CLASSES IS TO INCREASE PARTICIPANTS' CONFIDENCE IN ASSISTING A PERSON WITH MENTAL HEALTH ISSUES AND CONNECTING THEM TO PROFESSIONAL RESOURCES. AS WE CONTINUED TO NAVIGATE THROUGH CONTINUED COVID-19 SURGES, THIS EFFORT WENT ON HOLD FOR MOST OF THE CALENDAR YEAR. HOWEVER, WE DID:- ACTION: PROMOTED NAMI'S ""NAVIGATING THE WINTER AND HOLIDAY BLUES"" CLASS THAT TOOK PLACE ON DECEMBER 3, 2021, TO OUR CEAT TEAM. - ACTION: BEGAN EXTENSIVE CONVERSATIONS WITH NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI) AND THE MAPLE GROVE HEALTHY AGING COMMITTEE ON HOW WE CAN OFFER THESE MENTAL HEALTH FIRST AID CLASSES IN 2022.3. OBJECTIVE: INCREASE COMMUNITY EDUCATION AROUND SUICIDE PREVENTION (IN THE COMMUNITY AND WITH FIRST RESPONDERS).- STRATEGY 3.1: OFFER SAFETALK SUICIDE PREVENTION CLASSES TO THE COMMUNITY.- ACTION: TO REDUCE THE STIGMA AROUND SUICIDE, MAPLE GROVE HOSPITAL PLANNED TO OFFER FOUR SAFETALK SUICIDE PREVENTION CLASSES TO THE COMMUNITY IN 2021. FOR THE SECOND STRAIGHT YEAR, DUE TO COVID, WE WERE NOT ABLE TO OFFER SAFETALK CLASSES. THE LICENSING BODY BELIEVES THERE IS A DANGER IN OFFERING THESE CLASSES VIRTUALLY. - STRATEGY 3.2: CONDUCT A ZERO SUICIDE ASSESSMENT AND EXPLORE QPR TRAINING. - ACTION: DUE TO COVID, NORTH MEMORIAL HEALTH AND MAPLE GROVE HOSPITAL WERE UNABLE TO CONDUCT A ZERO SUICIDE ASSESSMENT; HOWEVER, THIS HAS BEEN PRIORITIZED FOR 2022. - THAT SAID, NORTH MEMORIAL HEALTH'S LEAD SOCIAL WORKER FOR THE ZERO SUICIDE ASSESSMENT PARTICIPATED IN MONTHLY ICSI (INSTITUTE FOR CLINICAL SYSTEM IMPROVEMENT) MEETINGS AND TRAINING (2 HOURS PER MONTH) TO AID IN DEVELOPING OUR FRAMEWORK.- ACTION: NORTH MEMORIAL HEALTH HOSPITAL MAINTAINED THEIR SUICIDE SCREENING PROCESS IN ED TRIAGE IN 2021. IF A PATIENT SCREENS POSITIVE, THE BEHAVIORAL HEALTH TEAM IS PULLED IN AND THE PATIENT GETS THE SAFETALK ASSESSMENT. IN 2020, THIS WAS BUILT INTO THE HOSPITAL CLINICAL TEMPLATE. - ACTION: IF AT ANY TIME A PATIENT MENTIONS THOUGHTS OF SUICIDE, WHILE IN THE HOSPITAL, THE BEHAVIORAL HEALTH TEAM CONDUCTS ANOTHER ASSESSMENT AND DEVELOPS A COMPREHENSIVE SAFETY PLAN.- ACTION: WE HAVE EXPLORED TRAINING SOCIAL WORKERS FROM BOTH HOSPITALS IN QPR (QUESTION, PERSUADE, REFER). FURTHER ASSESSMENT WILL BE CONDUCTED IN 2022.- STRATEGY 3.3: EXPLORE OFFERING SAFETALK SUICIDE PREVENTION CLASSES TO FIRST RESPONDERS.- ACTION: SINCE SAFETALK CLASSES WERE DISBANDED DUE TO COVID-19 WE MODIFIED OUR APPROACH FOR FIRST RESPONDERS TO INSTEAD FOCUS ON MENTAL HEALTH TRAINING. IN 2022, THROUGH A GRANT WE RECEIVED, WE WILL PROVIDE MENTAL HEALTH TRAINING TO OUTSTATE AREA FIRST RESPONDERS. CONTINUED..."

MAPLE GROVE HOSPITAL CORPORATION
PART V, SECTION B, LINE 13B: CATASTROPHIC CHARITY CARE - PAY NO MORE THAN 25% OF ANNUAL FAMILY INCOME.

PART V, SECTION B, LINE 11 CONTINUED:
4. OBJECTIVE: SUPPORT COMMUNITY MEMBERS WHO ARE EXPERIENCING A HEALTH ISSUE BY OFFERING COMMUNITY SUPPORT GROUPS. - STRATEGY 4.1: PROVIDE REGULAR SUPPORT GROUPS FOR PATIENTS, CAREGIVERS AND COMMUNITY MEMBERS WHO ARE EXPERIENCING SPECIFIC HEALTH ISSUES: LUNG CANCER AND PROSTATE CANCER; APHASIA; LEUKEMIA AND LYMPHOMA; STROKE; AND ADDITIONAL CANCER TYPES.- ACTION: NORTH MEMORIAL HEALTH OFFERED SUPPORT GROUPS FOR PEOPLE EXPERIENCING SPECIFIC HEALTH ISSUES. - DUE TO COVID-19, SUPPORT GROUPS FOR LUNG CANCER AND PROSTATE CANCER, LOSS SUPPORT GROUPS IN HOSPICE, AND PERINATAL LOSS WERE VIRTUAL. WE WERE NOT ABLE TO HOST BREASTFEEDING SUPPORT GROUPS.- WE OFFERED LEUKEMIA AND LYMPHOMA SUPPORT GROUPS THROUGH THE LEUKEMIA AND LYMPHOMA SOCIETY.- WE OFFERED AN APHASIA SUPPORT GROUP ON ZOOM CALLED 'COFFEE AND CONVERSATION.' IT USED TO BE IN PERSON WITH COFFEE AND DOUGHNUTS, BUT SINCE COVID, WE WENT TO ZOOM. PARTICIPANTS GET THE OPPORTUNITY TO SIMPLY PRACTICE SPEAKING WITH OTHER STROKE SURVIVORS SUFFERING FROM APHASIA, IN A GROUP WITH NO JUDGEMENT, AS THEY HAVE ALL BEEN THROUGH THE SAME STRUGGLES AND ARE ALL AT DIFFERENT STAGES OF RECOVERY.- WE REFER PATIENTS TO A BREATH OF HOPE LUNG FOUNDATION AND TO GILDA'S CLUB FOR ADDITIONAL CANCER SUPPORT GROUPS.- WE HAVE A PHONE SUPPORT GROUP FOR ANYONE WHOSE STROKE HAS IMPACTED THEIR LIVES. IT IS A CALL-IN SUPPORT GROUP, THE METHOD CHOSEN BY OUR PARTICIPANTS, AND WE PROVIDE TEACHING, SUPPORT, AND COMRADERY WITH OTHER STROKE SURVIVORS.5. OBJECTIVE: REDUCE THE CYCLE OF VIOLENCE AMONG YOUTH WHO ENTER THE EMERGENCY ROOM. - STRATEGY 5.1: PARTNER WITH THE CITY OF MINNEAPOLIS AND HENNEPIN HEALTHCARE TO ADMINISTER THE NEXT STEP PROGRAM AT NORTH MEMORIAL HEALTH HOSPITAL.- STRATEGY 5.2: CONNECT YOUTH WITH COMMUNITY ADVOCATES WHO HELP YOUTH BREAK THE CYCLE OF VIOLENCE.- ACTION (FOR ABOVE TWO STRATEGIES): CONTINUED TO ADMINISTER THE NEXT STEP, HOSPITAL-BASED VIOLENCE INTERVENTION PROGRAM, AT NORTH MEMORIAL HEALTH HOSPITAL THROUGHOUT 2021. THE PROGRAM HAS NOW EXPANDED TO A THIRD HOSPITAL IN THE MINNEAPOLIS AREA, ABBOTT NORTHWESTERN, ALLOWING THE PROGRAM TO REACH A LARGER PROPORTION OF VICTIMS OF VIOLENCE. A TOTAL OF 118 CUSTOMERS WERE ENROLLED IN 2021 AT ABBOTT, NORTH MEMORIAL AND MAPLE GROVE HOSPITALS.6. OBJECTIVE: CONNECT PATIENTS WITH MENTAL ILLNESS TO COMMUNITY SOCIAL SERVICES. - STRATEGY 6.1: PARTNER WITH VAIL PLACE TO PROVIDE SOCIAL SERVICES TO OUR NORTH MEMORIAL HEALTH HOSPITAL PATIENTS WITH MENTAL ILLNESS WHO NEED SOCIAL SERVICES.- ACTION: IN PARTNERSHIP WITH VAIL PLACE, WE CONNECTED PATIENTS TO A VARIETY OF SERVICES INCLUDING HOUSING, FINANCIAL BENEFITS, PSYCHIATRIC PROVIDERS, EMPLOYMENT, LEGAL ASSISTANCE, COMMUNITY SUPPORT SERVICES AND MORE. SERVICES WERE OFFERED VIRTUALLY AND IN PERSON. VAIL PLACE PROVIDED SMARTPHONES TO SOME INDIVIDUALS TO HELP THEM STAY CONNECTED TO PROVIDERS & SUPPORT DURING THE HEIGHT OF THE PANDEMIC. IN 2021:- 242 INDIVIDUALS WERE SERVED AND OF THOSE 102 RECEIVED RAPID ACCESS CONNECTION TO CASE MANAGEMENT AND BEHAVIORAL HEALTH HOME SERVICES.- MANY REFERRED PATIENTS EXPERIENCE INSECURE HOUSING. THE WEEKLY MUTUAL SUPPORT HOUSING GROUP WAS ON HOLD DURING THE PANDEMIC BUT WILL RESTART IN-PERSON IN JUNE 2022.7. OBJECTIVE: PROVIDE RESILIENCE SKILLS TO COMMUNITY MEMBERS - STRATEGY 7.1: EXPLORE OFFERING COMMUNITY-BASED RESILIENCY TRAINING TO COMMUNITY MEMBERS.- NOTE: DUE TO RESTRICTIONS AND LIMITED RESOURCES DURING COVID-19, WE WERE NOT ABLE TO OFFER COMMUNITY-BASED RESILIENCY TRAINING. ACTION: INSTEAD, WE EXECUTED A CONTENT STRATEGY THAT OFFERED RESILIENCY TOOLS AND RESOURCES TO HELP THE COMMUNITY MANAGE MENTAL HEALTH AND WELL-BEING DURING A PANDEMIC (WITH EXPERTISE FROM OUR PROVIDERS). THIS INCLUDED:- 3 SELF-CARE CONTENT PIECES THAT SERVED AS TOOLS FOR THE COMMUNITY- TWO BLOGS FROM NORTH MEMORIAL HOSPITAL (NMH) EXPERTS- AMPLIFICATION OF THESE TOOLS THROUGH OUR SOCIAL CHANNELS ACTION: ADDITIONALLY, WE DEVELOPED A ROBUST RESILIENCE PROGRAM TO HELP OUR TEAM MEMBERS COPE FROM THE EFFECTS OF COVID-19 AND SYSTEMIC RACISM. THIS PROGRAM INCLUDES RESOURCES SUCH AS HEARTMATH, AN INTERACTIVE PROGRAM THAT PROVIDES PRACTICAL AND EFFECTIVE TOOLS FOR PREVENTING AND RELEASING STRESS, MAINTAINING EMOTIONAL BALANCE, MENTAL CLARITY AND SUSTAINING RESILIENCE. WE WILL LOOK FOR OPPORTUNITIES TO BRING HEARTMATH AND OTHER RESILIENCY RESOURCES TO THE COMMUNITY IN 2022. 8. OBJECTIVE: CONTINUE INVOLVEMENT WITH COMMUNITY ORGANIZATIONS THAT ARE ADDRESSING MENTAL HEALTH AND SOCIAL ISOLATION. - STRATEGY 8.1: STRENGTHEN COMMUNITY PARTNERSHIPS TO COLLECTIVELY ADDRESS MENTAL HEALTH ISSUES AND SOCIAL CONDITIONS THAT AFFECT MENTAL HEALTH CONDITIONS (CHIP, CCH, LOCAL PUBLIC HEALTH, GOVERNMENT, AND OTHERS).- ACTION: OUR NMH EMERGENCY BEHAVIOR HEALTH CLINICIAN MAINTAINED ACTIVE PARTICIPATION IN THE HENNEPIN COUNTY CHIP WHILE WE WORKED TO HIRE OUR NEW SR. COMMUNITY HEALTH SPECIALIST IN EARLY 2022. SHE WAS ALSO PART OF THE COMMUNITY MENTAL WELLBEING ACTION GROUP. - ACTION: WE ARE A MEMBER OF THE CENTER FOR COMMUNITY HEALTH COLLECTIVE ACTION GROUP. THIS GROUP HAS NOT BEEN INCREDIBLY ACTIVE DURING COVID-19, BUT INITIATIVES ARE STARTING TO RAMP UP IN 2022 IN WHICH WE WILL PARTAKE WHERE APPLICABLE. - STRATEGY 8.2: CONTINUE TO LOOK FOR OTHER COMMUNITY PARTNERS WORKING IN THIS AREA.- ACTION: EXPLORED LOCAL ORGANIZATIONS THAT COULD HELP MEET THE MENTAL HEALTH NEEDS OF THE COMMUNITY INCLUDING PARTNERSHIPS WITH THREE RIVERS DISTRICT PARK, WHERE WE SUPPORTED SENIORS WITHIN THE LATINA POPULATION BE MORE ACTIVE AND CONNECT WITH NATURE, THE LEE CARLSON CENTER FOR MENTAL HEALTH, AND BROOKLYN CENTER COMMUNITY SCHOOLS AS THIS COMMUNITY WAS AFFECTED BY POLICE VIOLENCE IN 2021 LEADING TO THE NEED FOR MENTAL HEALTH/COPING MECHANISMS. - ACTION: ACTIVE MEMBER OF THE NORTHWEST HENNEPIN FAMILY SERVICE COLLABORATIVE GOVERNANCE BOARD.PRIORITY TWO: SUBSTANCE ABUSEOUR GOAL IN ADDRESSING SUBSTANCE ABUSE IS TO CREATE AN ENVIRONMENT WHERE EDUCATION AROUND SUBSTANCE ABUSE IS PROVIDED, ENVIRONMENTAL SUPPORT TO REDUCE ACCESS TO MEDICATIONS ARE IN PLACE AND PARTNERSHIPS WITHIN THE HEALTHCARE SYSTEM SUPPORT BEST PRACTICES. WE FIRST IDENTIFIED THIS PRIORITY IN THE 2016 COMMUNITY HEALTH NEEDS ASSESSMENT. WE ARE CONTINUING THE STRATEGIES THAT WORKED WELL AND EXPLORING NEW STRATEGIES. THIS PRIORITY WAS IMPACTED THE MOST BY THE PANDEMIC AND DELAYED COMPLETION OF OBJECTIVES. OBJECTIVES:1. INCREASE AWARENESS AND EDUCATION AROUND THE DANGERS OF SUBSTANCE ABUSE AMONG YOUTH AND YOUNG ADULTS, AS WELL AS THE ACTIVITIES THAT ADDRESS THESE ISSUES INCLUDING ANTI-VAPING EDUCATION.2. USE COMMUNITY PARTNERSHIPS TO PROVIDE EDUCATION AROUND SUBSTANCE ABUSE AND ENVIRONMENTAL SUPPORT TO REDUCE ACCESS TO MEDICATION.3. IMPROVE ACCESS TO ADDICTION SERVICES.4. ENSURE PROVIDERS CAN PRESCRIBE RESPONSIBLY AND COMPLIANTLY FOR PREVENTION AND MANAGING SUBSTANCE USE DISORDER.5. REDUCE THE NUMBER OF DEATHS FROM OPIOID OVERDOSE.STRATEGIES AND ACTIONS (BY OBJECTIVE):1. OBJECTIVE: INCREASE AWARENESS AND EDUCATION AROUND THE DANGERS OF SUBSTANCE ABUSE AMONG YOUTH AND YOUNG ADULTS, AS WELL AS THE ACTIVITIES THAT ADDRESS THESE ISSUES INCLUDING ANTI-VAPING EDUCATION. - STRATEGY 1.1: PARTNER WITH PARTNERS IN PREVENTION TO INCREASE AWARENESS AND EDUCATION OF SUBSTANCE ABUSE.- ACTION: CONTINUED TO PARTNER WITH THIS ORGANIZATION WHILE SITTING ON THE PARTNER'S IN PREVENTION'S EXECUTIVE COMMITTEE. - RECRUITED DIRECTOR OF PARTNERS IN PREVENTION TO JOIN THE MAPLE GROVE HOSPITAL (MGH) CEAT TEAM STARTING IN 2021.- STRATEGY 1.2: PROVIDE FINANCIAL SUPPORT FOR APPLICABLE PARTNERS IN PREVENTION CAMPAIGNS- ACTION: MAPLE GROVE HOSPITAL PLANNED TO FINANCIALLY SUPPORT THE PARTNERS IN PREVENTION'S ANTI-VAPING AND POSITIVE COMMUNITY NORMS CAMPAIGNS WHICH USES MINNESOTA STUDENT SURVEY DATA TO EDUCATE YOUTH ON THEIR PEER'S VIEWS AROUND SUBSTANCE ABUSE.- ANTI-VAPING CAMPAIGN AND POSITIVE COMMUNITY NORMS CAMPAIGN CONTINUED TO BE PUT ON HOLD DUE TO COVID-19; THEREFORE, WE SUPPORTED PARTNERS IN PREVENTION BY GIVING FINANCIAL SUPPORT TO TRANSLATE EDUCATIONAL PIECES FOR THE COMMUNITY TO HELP LIMIT THE LANGUAGE BARRIERS AMONGST THE PARTNERS IN PREVENTION COMMUNITY. CONTINUED...

PART V, SECTION B, LINE 11 CONTINUED:
"2. OBJECTIVE: USE COMMUNITY PARTNERSHIPS TO PROVIDE EDUCATION AROUND SUBSTANCE ABUSE AND ENVIRONMENTAL SUPPORT TO REDUCE ACCESS TO MEDICATION. - STRATEGY 2.1: PROVIDE STAFF TO HELP COORDINATE THE WORK OF PARTNERSHIP FOR CHANGE.- ACTION: PARTNERSHIP FOR CHANGE WAS ON HOLD DURING COVID - WORK WILL BE REVISITED POST-COVID. - STRATEGY 2.2: CONTINUE TO ASSESS COMMUNITY NEED FOR MEDICINE DROP BOXES AND PLACE BOXES WHERE APPROPRIATE (MEDICINE ABUSE PREVENTION WORKGROUP). ACTION: NORTH MEMORIAL HEALTH SYSTEM DIRECTOR OF DIVERSITY, EQUITY AND INCLUSION FURTHER EXPLORED AND ASSESSED POSSIBLE NEW LOCATIONS FOR MEDICINE DROP BOXES. SHE OUTREACHED TO THE MAYOR OF NEW HOPE AND THE PLYMOUTH POLICE CHIEF. - NEW HOPE EXPRESSED INTEREST IN MEDICINE DROPBOX IN 2020 WITH A PLAN TO INSTALL IN 2021; HOWEVER, THEY SWITCHED THEIR FOCUS TO DETERRA BAGS WHICH ARE WORKING VERY WELL SO A MEDICINE DROPBOX WAS NO LONGER NEEDED. INSTEAD, NMH REFOCUSED THESE EFFORTS AND UTILIZED FOUNDATION MONEY (THAT WAS SPECIFICALLY HELD FOR MEDICINE DROPBOXES) TO PURCHASE 4200 DETERRA BAGS FOR DISTRIBUTION THROUGH OUR (3) PHARMACIES AND AT ""PILOT SITE"" CLINICS TO ENCOURAGE A NEW WAY TO DISPOSE OF MEDICATIONS. - LIKE NEW HOPE, LAW ENFORCEMENT AGENCIES SUCH AS THE PLYMOUTH POLICE DEPARTMENT HAVE BEEN SHIFTING AWAY FROM MEDICINE DROPBOXES TO THE USE OF DETERRA BAGS. WE ARE ALSO LOOKING AT WAYS IN WHICH THESE DETERRA BAGS CAN BE DISTRIBUTED AT COMMUNITY EVENTS, WHERE APPLICABLE. - STRATEGY 2.3: ORGANIZE AN OPIOID CONFERENCE FOR PROVIDERS AND THE COMMUNITY.- ACTION: 2020 OPIOID IN-PERSON CONFERENCE POSTPONED DUE TO COVID-19. FOR 2021, WITH THE RISE IN COVID-19 CASES, NMH HELD A VIRTUAL CONFERENCE WHICH WAS RECORDED AND MADE AVAILABLE THROUGH THE CHIEF MEDICAL OFFICER'S NEWSLETTER WHICH IS SENT OUT APPROXIMATELY SIX (6) TIMES PER YEAR TO 1621 PEOPLE. FOR 2022, WE ARE LOOKING AT WAYS IN WHICH NMH CAN SPONSOR AN OPIOID CONFERENCE.3. OBJECTIVE: IMPROVE ACCESS TO ADDICTION SERVICES.- STRATEGY 3.1: INTEGRATE ADDICTION SERVICES WITH NORTH MEMORIAL HEALTH PRIMARY CARE - ACTION: MENTAL HEALTH CLINIC STAFF CONTINUE TO ADDRESS SUBSTANCE USE ISSUES (WHEN APPROPRIATE) IN INDIVIDUAL APPOINTMENTS AND PROGRAMMING. THAT SAID, THIS PROGRAMMING IS NOT SUBSTANCE USE DISORDER SPECIFIC. WE HAVE HOSPITAL AND CLINICAL STAFF THAT ARE LADC CERTIFIED AND HAVE EXPERIENCE IN SUBSTANCE USE TREATMENT. 4. OBJECTIVE: ENSURE PROVIDERS CAN PRESCRIBE RESPONSIBLY AND COMPLIANTLY FOR PREVENTION AND MANAGING SUBSTANCE USE DISORDER.- STRATEGY 4.1: MAINTAIN THE PRESCRIPTION DRUG MONITORING PROGRAM (PDMP)- ACTION: IN 2019, NORTH MEMORIAL HEALTH MADE IT EASIER FOR PROVIDERS TO ACCESS EXTERNAL DRUG PROGRAM INFORMATION BY IMPLEMENTING EPIC (APPRISS) WHICH REMOVED STEPS IN THE PROCESS TO REVIEW PRESCRIBING HISTORY. IN 2021, WE CONTINUED TO USE THE PDMP INTEGRATION WITH EPIC WHILE MAKING IT AVAILABLE TO ALL NMH PROVIDERS (1,500+ USERS). PDMP IS USED FOR NEARLY ALL CONTROLLED SUBSTANCE PRESCRIPTIONS; WE HAVE ALERTS THAT REQUIRE IT TO BE ACCESSED IN ACCORDANCE WITH STATE STATUTES.5. OBJECTIVE: REDUCE THE NUMBER OF DEATHS FROM OPIOID OVERDOSE - STRATEGY 5.1: MAINTAIN ED MEDICATION ASSISTED THERAPY (MAT) PATHWAY ACTION: IN 2020, COVID-19 AND CIVIL UNREST RESULTED IN DIFFICULTY IN TRACKING PROGRESS AND INCREASING UTILIZATION OF THE MAT PATHWAY. IN 2021, WE ARE STILL HAVING DIFFICULTY TRACKING THE NUMBER OF PATIENTS THAT STARTED ON BUPRENORPHINE OUT OF OUR EMERGENCY DEPARTMENT (ED). HOWEVER, WE CAN STATE THAT OUR MAT PROGRAM THROUGH OUR EMERGENCY DEPARTMENT AND BROADWAY FAMILY MEDICINE IS STILL ""LIVE"". ADDITIONALLY, ALL OUR ED PROVIDERS ARE NOW ABLE TO PRESCRIBE BUPRENORPHINE AND HAVE PATIENTS FOLLOW UP WITH CARE AT THE BROADWAY CLINIC.PRIORITY THREE: HEALTHY AGING OUR GOAL IN ADDRESSING HEALTHY AGING IS TO WORK WITH LOCAL GOVERNMENT, OTHER HEALTHCARE SYSTEMS, SOCIAL SERVICE PROVIDERS AND COMMUNITY MEMBERS TO CREATE AN ENVIRONMENT WHERE OUR AGING POPULATION CAN HAVE ACCESS TO THE PROGRAMS AND SERVICES NEEDED TO AGE IN PLACE.THIS COMMUNITY HEALTH NEED PRIORITY WAS FIRST IDENTIFIED IN THE 2016 NEEDS ASSESSMENT. WE ARE CONTINUING SOME STRATEGIES AND EXPLORING NEW STRATEGIES.OBJECTIVES:1. ADDRESS COMMUNITY-BASED INFRASTRUCTURAL CHALLENGES THAT CREATE BARRIERS TO HEALTHY AGING IN MAPLE GROVE.2. ASSIST BROOKLYN PARK'S PARK AND RECREATION SENIOR PROGRAM TEAM IN IDENTIFYING HEALTHY AGING OPPORTUNITIES.3. INCREASE EDUCATION ABOUT THE IMPORTANCE OF ADVANCE CARE PLANNING TO SENIORS IN THE COMMUNITY.4. INCREASE EDUCATION ABOUT FALLS PREVENTION TO SENIORS IN THE COMMUNITY.5. INCREASE EDUCATION ABOUT THE IMPORTANCE OF CHRONIC DISEASE MANAGEMENT AND PREVENTION TO SENIORS.6. PROVIDE COMMUNITY EDUCATION ON IDENTIFIED HEALTH PRIORITIES AT COMMUNITY EVENTS.7. INCREASE COMMUNITY EDUCATION ABOUT OLDER ADULT MENTAL HEALTH, HOW TO IDENTIFY, UNDERSTAND AND RESPOND TO SIGNS OF MENTAL ILLNESS AND SUBSTANCE USE DISORDERS AMONG OLDER ADULTS.8. COLLABORATE WITH LOCAL PARTNERS TO HELP THE MOST AT-RISK POPULATIONS FOR COVID-19 TO BE PROTECTED AGAINST THE VIRUS - THIS OBJECTIVE WAS ADDED IN 2021 DUE TO THE CONTINUED FIGHT AGAINST THE PANDEMIC.STRATEGIES AND ACTIONS (BY OBJECTIVE):1. OBJECTIVE: ADDRESS COMMUNITY-BASED INFRASTRUCTURAL CHALLENGES THAT CREATE BARRIERS TO HEALTHY AGING IN MAPLE GROVE.- STRATEGY 1.1: PARTICIPATE IN AGE-FRIENDLY MAPLE GROVE LEADERSHIP COMMITTEE- ACTION: OUR SYSTEM DIRECTOR OF DIVERSITY, EQUITY, AND INCLUSION AS WELL AS A SENIOR MARKETING CONSULTANT SAT ON THE AGE-FRIENDLY MAPLE GROVE LEADERSHIP COMMITTEE, ATTENDING VIRTUAL MEETINGS AND CHAIRING THE HEALTH AND SOCIAL SERVICE SUB-COMMITTEE WITH MONTHLY MEETINGS. - ACTION - OUR COMMUNITY HEALTH MANAGER PARTICIPATED IN A GRANT ACTION TEAM AND HELPED TO WRITE AN ALZHEIMER'S/DEMENTIA FRIENDLY GRANT FOR THE CITY OF MAPLE GROVE. THIS GRANT HELPED MAPLE GROVE IDENTIFY RESOURCES TO SUPPORT PERSONS WITH DEMENTIA AND THEIR CAREGIVERS WHILE EXPLORING HOW FAITH COMMUNITIES CAN HELP SUPPORT THIS COMMUNITY AS WELL.- STRATEGY 1.2: PROVIDE FINANCIAL ASSISTANCE TO AGE-FRIENDLY MAPLE GROVE.- ACTION: MAPLE GROVE HOSPITAL ONCE AGAIN PROVIDED FINANCIAL ASSISTANCE (IN THE AMOUNT OF $3,000) TO AGE-FRIENDLY MAPLE GROVE TO SUPPORT THEIR NEEDS AS THEY ADDRESS BARRIERS TO HEALTHY AGING IN MAPLE GROVE. - STRATEGY 1.3: REINFORCE HEALTHY AGING IN PARTNERSHIP WITH THE CITY OF MAPLE GROVE.- ACTION: MAPLE GROVE HOSPITAL PARTNERED WITH THE MAPLE GROVE FARMERS MARKET THROUGH SPONSORING THEIR SENIOR SEPTEMBER THEMED MONTH. THROUGH THIS SPONSORSHIP, WE CREATED ENGAGING ACTIVITIES FOCUSED ON FALLS PREVENTION AND STROKE AWARENESS FOR THE SENIOR POPULATION THAT ATTENDED THE MARKET. 2. OBJECTIVE: ASSIST BROOKLYN PARK'S PARK AND RECREATION SENIOR PROGRAM TEAM IN IDENTIFYING HEALTHY AGING OPPORTUNITIES. - STRATEGY 2.1: DEVELOP A PARTNERSHIP WITH BROOKLYN PARK AROUND HEALTHY AGING.- ACTION: STRENGTHENED RELATIONSHIP WITH THE CITY OF BROOKLYN PARK AND GAINED REPRESENTATION FROM THE CITY ON MGH CEAT. - STRATEGY 2.2: EXPLORE OFFERING COMMUNITY EDUCATION CLASSES, IN PARTNERSHIP WITH BROOKLYN PARK'S PARK AND RECREATION SENIOR PROGRAM STAFF, THAT ASSIST SENIORS TO LEAD HEALTHY LIVES. - ACTION: OUR INITIAL ACTION PLAN WAS TO OFFER VIRTUAL ADVANCED CARE PLANNING AND CHRONIC DISEASE CLASSES TO THE BROOKLYN PARK COMMUNITY; HOWEVER, GIVEN THE COVID-19 PANDEMIC AND THE NEED FOR VACCINATIONS IN 2021, WE HAD TO SHIFT OUR STRATEGY TO THE FOLLOWING:- STRATEGY 1: DEVELOP POP-UP COVID-19 VACCINATION CLINICS FOR SENIORS WITHIN HENNEPIN COUNTY. - ACTION: HOSTED POP-UP COVID-19 VACCINATION CLINICS IN BOTH BROOKLYN PARK AND BROOKLYN CENTER FOR THE MOST AT-RISK POPULATIONS FOR COVID-19.3. OBJECTIVE: INCREASE EDUCATION ABOUT THE IMPORTANCE OF ADVANCE CARE PLANNING TO SENIORS IN THE COMMUNITY.- STRATEGY 3.1: OFFER A MINIMUM OF FOUR ADVANCE CARE PLANNING PRESENTATIONS TO THE COMMUNITY IN A CALENDAR YEAR (TWO CLASSES AT MAPLE GROVE HOSPITAL AND TWO AT THE MAPLE GROVE COMMUNITY CENTER).- ACTION: DUE TO COVID-19, WE DID NOT OFFER ANY ADVANCED CARE PLANNING SESSIONS IN 2021. AS WE PREPARE FOR 2022, WE ARE GOING TO LOOK AT EXPANDING THIS EDUCATION THROUGH NMH'S DIGITAL PLATFORMS SUCH AS NORTHMEMORIAL.COM AND OUR SOCIAL MEDIA CHANNELS.4. OBJECTIVE: INCREASE EDUCATION ABOUT FALLS PREVENTION TO SENIORS IN THE COMMUNITY.- STRATEGY 4.1: OFFER AT LEAST TWO STEPPING ON FALLS PREVENTION CLASSES TO SENIORS IN THE COMMUNITY IN A CALENDAR YEAR. (ONE CLASS AT MAPLE GROVE HOSPITAL AND ONE AT THE MAPLE GROVE COMMUNITY CENTER)- NOTE: THESE CLASSES WERE PUT ON HOLD IN 2021 ONCE AGAIN DUE TO THE COVID-19 PANDEMIC. STEPPING ON FALLS PREVENTION CLASSES CANNOT BE OFFERED VIRTUALLY PER LICENSING AGENCY. CONTINUED..."

PART V, SECTION B, LINE 7A & 10A:
THE 2019 COMMUNITY HEALTH NEEDS ASSESSMENT AND IMPLEMENTATION PLAN HAVE BEEN POSTED ONLINE AT:HTTPS://NORTHMEMORIAL.COM/LOCATION/MAPLE-GROVE-HOSPITAL/

PART V, SECTION B, LINE 11 CONTINUED:
"5. OBJECTIVE: INCREASE EDUCATION ABOUT THE IMPORTANCE OF CHRONIC DISEASE MANAGEMENT AND PREVENTION TO SENIORS.- STRATEGY 5.1: OFFER AT LEAST THREE CHRONIC DISEASE MANAGEMENT PRESENTATIONS TO THE COMMUNITY IN A CALENDAR YEAR.- ACTION: DUE TO COVID-19, WE DID NOT OFFER ANY CHRONIC DISEASE MANAGEMENT CLASSES IN 2021. HOWEVER, AS WE LOOK TOWARDS 2022, WE ARE ANTICIPATING A RELOCATION OF ONE OF OUR PRIMARY CLINICS THAT IS GEARED AT SENIORS. THROUGH THIS CLINIC, WE WILL EXPLORE CREATING EDUCATION AROUND CHRONIC DISEASE MANAGEMENT WHILE USING THAT EDUCATION THROUGHOUT OUR HOSPITALS. 6. OBJECTIVE: PROVIDE COMMUNITY EDUCATION ON IDENTIFIED HEALTH PRIORITIES AT COMMUNITY EVENTS.- STRATEGY 6.1: PARTICIPATE IN THE MAPLE GROVE FARMER'S MARKET, UTILIZING TWO DATES TO PROVIDE COMMUNITY HEALTH EDUCATION (ON TOPICS LIKE FALLS PREVENTION, ADVANCE CARE PLANNING, CHRONIC DISEASE MANAGEMENT). - ACTION: MAPLE GROVE HOSPITAL PARTNERED WITH THE MAPLE GROVE FARMERS MARKET THROUGH SPONSORING THEIR SENIOR SEPTEMBER THEMED MONTH. THROUGH THIS SPONSORSHIP, WE CREATED ENGAGING ACTIVITIES FOCUSED ON FALLS PREVENTION AND STROKE AWARENESS FOR THE SENIOR POPULATION THAT ATTENDED THE MARKET.7. OBJECTIVE: INCREASE COMMUNITY EDUCATION OF OLDER ADULT MENTAL HEALTH, HOW TO IDENTIFY, UNDERSTAND AND RESPOND TO SIGNS OF MENTAL ILLNESS AND SUBSTANCE USE DISORDERS AMONG OLDER ADULTS.- STRATEGY 7.1: OFFER EVIDENCE-BASED MENTAL HEALTH FIRST AID CLASSES TO OLDER ADULTS. - OVERVIEW: AS NOTED ABOVE, THE GOAL OF THESE CLASSES IS TO INCREASE PARTICIPANTS' CONFIDENCE IN ASSISTING A PERSON WITH MENTAL HEALTH ISSUES AND CONNECTING THEM TO PROFESSIONAL RESOURCES. WE HAD INITIALLY PLANNED TO HAVE TWO MENTAL HEALTH FIRST AID CLASSES IN 2020 FOR OLDER ADULTS. - ACTION: IN 2020, WE SCHEDULED ONE VIRTUAL OLDER ADULT MENTAL FIRST AID CLASS IN PARTNERSHIP WITH NAMI BUT WE HAD TO CANCEL THE CLASS BECAUSE THE NATIONAL COUNCIL DID NOT HAVE THE LMS UPDATED WITH THE OLDER ADULT CONTENT. THIS WAS STILL THE CASE FOR 2021; WE ARE CONTINUING TO VET THROUGH THIS AS WELL AS EXPLORE ALTERNATIVE OPTIONS FOR 2022 IN PARTNERSHIP WITH MAPLE GROVE HEALTHY AGING. ACTION: WE DEVELOPED AN EDUCATIONAL CONTENT PIECE THAT FOCUSED AROUND ""SETTING (GREAT) EXPECTATIONS FOR YOUR HOLIDAY SEASON"" THAT WAS POSTED THROUGH THE MAPLE GROVE HEALTHY AGING AND MAPLE GROVE FARMERS MARKET SOCIAL PLATFORMS, AS WELL AS HANDED OUT THROUGH THE MEALS ON WHEELS PROGRAM AROUND THE HOLIDAYS. 8. OBJECTIVE: COLLABORATE WITH LOCAL PARTNERS TO HELP THE MOST AT-RISK POPULATIONS FOR COVID-19 TO BE PROTECTED AGAINST THE VIRUS THIS OBJECTIVE WAS ADDED IN 2021 DUE TO THE CONTINUED FIGHT AGAINST THE PANDEMIC.- STRATEGY 8.1: DEVELOP POP-UP COVID-19 VACCINATION CLINICS FOR SENIORS WITHIN HENNEPIN COUNTY. - ACTION: HOSTED POP-UP COVID-19 VACCINATION CLINICS IN BOTH BROOKLYN PARK AND BROOKLYN CENTER FOR THE MOST AT-RISK POPULATIONS FOR COVID-19.HEALTH NEEDS NOT SELECTED AS FOCUS AREAS THE HEALTH PRIORITIES NOT BEING ADDRESSED DIRECTLY INCLUDE:- HELPING THE COMMUNITY ACCESS HEALTH CARE AND COMMUNITY RESOURCES- COMPREHENSIVE CARE- PREVENTION/EDUCATION: KNOWLEDGE ACROSS LIFESPAN- CULTURALLY RESPONSIVE SERVICES- HOUSING: SAFE, ACCESSIBLE, AFFORDABLE, AVAILABLE FOR HOMELESS- TRANSPORTATION: ESPECIALLY FOR MEDICAL CARETHE COMMUNITY ENGAGEMENT ADVISORY TEAM FELT THAT WE NEEDED TO FOCUS OUR ATTENTION ON OUR TOP THREE PRIORITIES TO DRIVE MEANINGFUL CHANGE. CULTURALLY RESPONSIVE CARE IS BEING ADDRESSED BY NORTH MEMORIAL HEALTH HOSPITAL AND OUR SYSTEM-WIDE DEI EFFORTS WHICH WILL IMPACT MGH AND OUR COMMUNITY."

PART V, SECTION B, LINE 16:
FINANCIAL ASSISTANCE POLICY, APPLICATION, AND PLAIN LANGUAGE SUMMARY IS AVAILABLE AT:HTTPS://NORTHMEMORIAL.COM/FINANCIAL-ASSISTANCE/

PART III, LINE 2:
AMOUNT REPRESENTS THE HOSPITAL'S BAD DEBT PROVISION REDUCED BY THE HOSPITAL'S COST TO CHARGE RATIO WHICH REPRESENTS THE BEST ESTIMATE OF COST FOR THE BAD DEBT PROVISION.

PART III, LINE 4:
MAPLE GROVE HOSPITAL'S AUDITED FINANCIAL STATEMENTS DO NOT INCLUDE A FOOTNOTE DESCRIPTION ABOUT BAD DEBT EXPENSE. THE COST TO CHARGE RATIO WAS USED TO DETERMINE THE AMOUNT ON PART III, SECTION A, LINE 2. WE DO NOT HAVE THE INFORMATION NECESSARY TO DETERMINE WHICH PORTION OF THE AMOUNT REPORTED ON LINE 2 IS COMMUNITY BENEFIT.

PART III, LINE 8:
THE SHORTFALL REPORTED REPRESENTS THE AMOUNT THE MEDICARE REIMBURSEMENT IS LESS THAN THE ESTIMATED COST OF PROVIDING SERVICES TO THOSE PATIENTS. THE METHOD USED TO ESTIMATE THOSE COSTS IS THE COST TO CHARGE RATIO APPROACH WHICH CALCULATES THE RATIO OF TOTAL HOSPITAL COSTS / TOTAL HOSPITAL GROSS REVENUE AND THEM APPLIES THAT RATIO TO TOTAL MEDICARE GROSS REVENUE.

PART III, LINE 9B:
MAPLE GROVE HOSPITAL CORPORATION HAS POLICIES AND PROCEDURES IN PLACE FOR COLLECTION PRACTICES THAT INCLUDE IDENTIFICATION AND SCREENING FOR CHARITY CARE AND FINANCIAL ASSISTANCE. THE POLICIES ARE AVAILABLE ON THE ORGANIZATION'S INTRANET AND EACH PATIENT IS GIVEN A BROCHURE UPON ADMISSION.

PART VI, LINE 2:
MAPLE GROVE HOSPITAL WORKS CLOSELY WITH COMMUNITY MEMBERS TO DETERMINE AREAS OF INTEREST AND NEED IN HEALTHCARE SERVICES. (A NEW COMMUNITY HEALTH NEEDS ASSESSMENT WAS CONDUCTED IN 2019. WE ARE CURRENTLY ADDRESSING THE NEEDS IDENTIFIED IN OUR 2019 COMMUNITY HEALTH NEEDS ASSESSMENT.)

PART VI, LINE 3:
MAPLE GROVE HOSPITAL HAS A VERY PROACTIVE PROGRAM TO ASSIST UNINSURED AND UNDERINSURED PATIENTS WITH THEIR MEDICAL BILLS. WE COMPLY WITH THE ATTORNEY GENERAL'S REQUIREMENT TO PROVIDE A DISCOUNT TO UNINSURED MINNESOTA RESIDENTS AS WELL AS A FINANCIAL ASSISTANCE PROGRAM FOR FINANCIALLY QUALIFIED PATIENTS. WE HAVE PATIENT FINANCIAL ADVOCATES AS WELL AS A CONTRACTED VENDOR THAT MEETS WITH ALL OF OUR UNINSURED INPATIENTS AND SPECIFIC OUTPATIENTS TO ASSIST THEM IN MEDICAL ASSISTANCE ELIGIBILITY AND APPLICATIONS. THIS COULD INCLUDE A VISIT TO THEIR RESIDENCE IF THEY NEED HELP IN COMPLETING ASSISTANCE APPLICATIONS. SHOULD THEY NOT QUALIFY FOR STATE OR FEDERAL ASSISTANCE PROGRAMS, WE OFFER AND ASSIST THEM IN APPLYING FOR THE HOSPITAL'S FINANCIAL ASSISTANCE (CHARITY CARE) PROGRAM.IN ADDITION, OUR INTERNAL COLLECTIONS DEPARTMENT AND OUR COLLECTION AGENCIES ARE WELL VERSED IN OUR ASSISTANCE PROGRAMS AND WILL ASSESS DURING THEIR CONVERSATIONS WITH PATIENTS IF REFERRAL TO EITHER A STATE OR FEDERAL PROGRAM OR OUR CHARITY CARE PROGRAM WOULD BE APPROPRIATE.

PART VI, LINE 4:
WE SERVE A 27 ZIP-CODE AREA IN THE NORTHWEST SIDE OF THE TWIN CITIES METRO. THIS IS BASED ON THE HOME ZIP CODES FOR 75% OF OUR INPATIENT POPULATION, EXCLUDING NEWBORNS AND NEONATES. WE WORK WITH THE COMMUNITY TO ADDRESS COMMUNITY HEALTH NEEDS IDENTIFIED IN THE 2019 COMMUNITY HEALTH NEEDS ASSESSMENT.

PART VI, LINE 5:
MAPLE GROVE HOSPITAL PROVIDES EDUCATIONAL RESOURCES FOR COMMUNITY MEMBERS SUCH AS CLASSES ON HEALTH CARE DIRECTIVES, KIDS SAFETY FAIRS AND SEMINARS ON HEALTH TOPICS.

PART VI, LINE 6:
MAPLE GROVE HOSPITAL IS A PART OF NORTH MEMORIAL HEALTH SYSTEM, WHICH IS COMMITTED TO IMPROVING THE HEALTH OF THE COMMUNITIES WE SERVE. THROUGH TARGETED OUTREACH, EDUCATION AND PARTNERSHIPS, WE IMPROVE THE HEALTH OF OUR COMMUNITIES BY LISTENING TO THEIR NEEDS AND RESPONDING WITH APPROPRIATE PROGRAMS AND SERVICES. OUR PROGRAMS, MANY OF WHICH HAVE BEEN NATIONALLY RECOGNIZED, RANGE FROM HEALTH EDUCATION AND FREE SCREENING TO TRAINING HEALTH PROFESSIONALS.

PART VI, LINE 7:
MAPLE GROVE HOSPITAL FILES A COMMUNITY BENEFIT REPORT WITH THE STATE OF MINNESOTA.